Last Updated: 6 October 2026

At JD Hardware, operated by JD Hardware Co., we aim to provide clear and reliable delivery information for every order placed through jdhardware.shop.

This Shipping Policy explains where we deliver, our shipping costs, order cut-off time, handling time, estimated transit time, delivery delays and what to do if there is a problem with your delivery.

Our shipping information is structured to clearly state the delivery country, shipping cost, order cut-off time, handling time and transit time, which are key details Google Merchant Center uses for delivery information. Google Help

1. Where We Ship

JD Hardware currently ships within the United Kingdom only.

We do not currently offer international shipping.

Shipping Area

United Kingdom: Yes
International: No

Our products are intended for delivery to customers located within the United Kingdom.

2. Shipping Cost

Free UK Shipping

Standard shipping is free throughout the United Kingdom.

Shipping cost: £0.00

There is no standard shipping charge added to eligible UK orders.

Google Merchant Center requires shipping information to accurately reflect the shipping cost customers are charged. For the UK, shipping costs are required for Shopping ads and free listings, and a free-shipping offer should therefore be represented consistently as £0.00 on the website and in Merchant Center. Google Help

3. Order Cut-Off Time

Our standard order cut-off time is:

5:00 PM

Orders placed by 5:00 PM are processed according to our normal handling schedule.

Orders placed after 5:00 PM may be treated as being received on the next business day for processing and delivery-time calculations.

The order cut-off time is used when calculating estimated delivery times and should match the delivery information submitted to Google Merchant Center. Google Help

4. Handling Time

Our standard handling time is:

1–2 business days

Handling time is the time required to process and prepare your order before it is handed to the delivery carrier.

Handling Time

Minimum: 1 business day
Maximum: 2 business days

Orders are normally prepared after successful payment and order confirmation.

Google defines handling time as the number of working days between an order being placed and the order being handed to the delivery carrier. Google Help

5. Transit Time

After your order has been processed and handed to the delivery carrier, the expected transit time is:

3–5 business days

Transit Time

Minimum: 3 business days
Maximum: 5 business days

Transit time begins when the carrier receives the parcel and ends when it is delivered to you.

Google Merchant Center distinguishes transit time from handling time and uses both when calculating estimated delivery speed. Google Help

6. Estimated Total Delivery Time

Our standard estimated delivery time is:

4–7 business days

This consists of:

The actual delivery date can vary depending on the time the order is placed, weekends, bank holidays, carrier operations and circumstances outside our reasonable control.

Google's estimated delivery calculation takes maximum handling and transit times into account and also considers the order cut-off time. Google Help

7. Business Days

For this Shipping Policy, business days generally mean Monday through Friday.

Weekends and applicable UK bank holidays are not normally counted as business days for handling or transit estimates.

Orders placed after the 5:00 PM cut-off may begin processing on the next applicable business day.

Delivery estimates may therefore change when an order is placed immediately before a weekend or bank holiday.

8. Delivery Address

Please make sure your delivery address is complete and accurate before submitting your order.

This may include:

• Full name
• House or building number
• Street name
• Town or city
• County, where applicable
• Correct UK postcode

JD Hardware is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

If you notice an address error after placing an order, contact us as soon as possible.

9. Order Processing

Orders are processed after payment has been successfully authorised.

We may need additional time to process an order where:

• Payment requires additional verification
• An order contains incorrect information
• A product requires additional processing
• A technical issue affects the order
• Circumstances outside our reasonable control affect fulfilment

If there is a significant issue affecting your order, we will make reasonable efforts to contact you using the information provided with your order.

10. Delivery Delays

Our standard estimated delivery time is 4–7 business days, but delivery dates are estimates rather than guaranteed delivery dates.

Delivery may take longer because of circumstances such as:

• Severe weather
• Bank holidays
• Carrier delays
• Transportation disruptions
• Incorrect or incomplete addresses
• High delivery volumes
• Operational problems
• Events outside our reasonable control

We will make reasonable efforts to help resolve delivery problems when they arise.

Google recommends that delivery information shown on the website and in Merchant Center be accurate and kept up to date. Google Help

11. Tracking Information

Where tracking information is available for your order, it may be provided to you after the order has been dispatched.

Tracking information is provided by the applicable delivery carrier and may take some time to become active after dispatch.

If you have received a dispatch notification but tracking information has not updated immediately, please allow reasonable time for the carrier's tracking system to update.

12. Missing or Delayed Orders

If your order has not arrived within the expected delivery period, please contact us.

Please provide:

• Your name
• Order number
• Email address used for the order
• Delivery address
• Any available tracking information

We will review the order and, where applicable, help you determine the status of the delivery.

13. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, retain:

• The product
• The packaging
• Any shipping label
• Relevant photographs
• Your order information

This information may help us investigate the issue with the delivery carrier and determine the appropriate solution.

Your statutory consumer rights are not affected.

14. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us promptly.

We may ask for your:

• Order number
• Product details
• Photographs, where appropriate
• Delivery information

We will review the issue and provide an appropriate resolution in accordance with our applicable policies and your statutory rights.

15. Failed Delivery

If a delivery cannot be completed because the delivery address is incorrect, incomplete or otherwise unavailable, the carrier may return the parcel or attempt delivery again depending on its procedures.

Please contact us if you believe your order has experienced a failed delivery.

16. International Shipping

JD Hardware does not currently ship internationally.

We currently offer delivery within the United Kingdom only.

No international customs, import duties or international delivery charges apply to our standard UK-only shipping service.

17. Shipping and Returns

Shipping information applies to the delivery of orders.

For information about returning an item, please see our:

Return Policy

Refund Policy

Our standard return window is 28 days, subject to the conditions explained in our Return Policy.

18. Your Statutory Rights

Nothing in this Shipping Policy is intended to remove or restrict any rights you have under applicable UK consumer law.

If a product is faulty, damaged, incorrect or otherwise does not meet applicable legal requirements, your statutory rights may apply in addition to our store policies.

19. Changes to This Shipping Policy

We may update this Shipping Policy when our shipping arrangements, delivery times, shipping costs or business practices change.

If we make changes, we will update the Last Updated date at the top of this page.

Our website shipping information and Google Merchant Center shipping settings should be kept consistent. Google specifically recommends that delivery details such as handling time, transit time and shipping costs match the information shown to customers on the website and checkout. Google Help

20. Contact Us About Shipping

If you have a question about your order or delivery, please contact JD Hardware.

Business Name: JD Hardware
Legal Business Name: JD Hardware Co.
Business Address: 280A Norwood Rd, Norwood, London SE27 9AJ, United Kingdom
Phone: 020 7606 3333
Email: info@jdhardware.shop
Chat Support: 24/7
Time Zone: British Summer Time (BST)

Contact Us