Last Updated: 6 October 2026
At JD Hardware, operated by JD Hardware Co., we aim to make our refund process clear and straightforward. This Refund Policy explains when refunds may be issued, how refunds are processed, the timeframe for processing refunds, and how customers can contact us.
Google Merchant Center requires return and refund information to be clear, easy to find, and consistent across the website and Merchant Center. It also recommends clearly stating the return timeframe, return method, fees and refund processing time. Google Help
1. Business Information
Business Name: JD Hardware
Legal Business Name: JD Hardware Co.
Website: jdhardware.shop
Business Address: 280A Norwood Rd, Norwood, London SE27 9AJ, United Kingdom
Phone: 020 7606 3333
Email: info@jdhardware.shop
Chat Support: 24/7
Time Zone: British Summer Time (BST)
For refund questions, please contact us before sending any product back.
2. When We Offer Refunds
JD Hardware may issue refunds for eligible purchases in the following circumstances:
- An eligible non-defective product is returned within our 28-day return window
- A product is defective
- A product arrives damaged
- An incorrect product is supplied
- A return is otherwise approved under our Return Policy
- A refund is required under applicable consumer law
Our refund policy applies to general eligible returns as well as defective products. Google specifically requires merchants to provide return and refund information that is not limited only to defective products. Google Help
3. Refund Eligibility
To qualify for a refund under our standard return policy, the product should:
- Be purchased from JD Hardware
- Be returned within the applicable 28-day return period
- Be eligible for return under our Return Policy
- Be returned using the return instructions provided by JD Hardware
For non-defective returns, the product should be returned in reasonable condition, with original packaging and included accessories where applicable.
Your statutory consumer rights are not affected by this policy.
4. Refund for Defective or Damaged Products
If a product is defective or arrives damaged, please contact us as soon as possible.
We may ask you to provide:
- Your order number
- Product information
- A description of the problem
- Photographs of the product or packaging, where appropriate
After reviewing the issue, we will determine the appropriate resolution in accordance with our policies and applicable UK consumer law.
5. Refund for Incorrect Products
If you receive a product that is different from the product you ordered, please contact us promptly.
We will review the order and, where the incorrect product was supplied by JD Hardware, provide an appropriate resolution.
Where a return is required, we will provide return instructions.
6. Non-Defective Product Refunds
Customers may request a refund for an eligible non-defective product within our 28-day return window.
The product should be returned in accordance with our Return Policy.
Once the returned product has been received and the return has been approved, we will process the applicable refund.
7. Refund Processing Time
Refund Processing: Within 10 Days
JD Hardware aims to process eligible refunds within 10 days after the returned product has been received and approved.
This is our stated refund processing timeframe for the purpose of our store policy.
After we process the refund, the time required for the money to appear in your account may depend on your bank or payment provider.
Google Merchant Center allows merchants to specify a refund processing time and requires the information provided in Merchant Center to match the refund information published on the website. Google Help
8. How Refunds Are Paid
Approved refunds will normally be issued to the original payment method used for the purchase, where possible.
For example, if you paid using:
- Credit Card — refund will normally be sent to the original card
- Debit Card — refund will normally be sent to the original card
- Google Pay — refund will normally be processed through the applicable payment method
- Shop Pay — refund will normally be processed through the applicable payment method
We generally cannot send a refund to a different payment method unless required or permitted by the applicable payment provider or law.
9. Return Shipping for Refunds
JD Hardware provides the return label for eligible returns.
Return shipping cost: £0.00
Customers are not charged a return shipping fee for eligible returns under this policy.
Our Merchant Center return configuration should therefore reflect the same information as this website policy. Google requires submitted return information to accurately match the policy shown on the website. Google Help
10. Restocking Fees
Restocking Fee: £0.00
JD Hardware does not charge a restocking fee for eligible returns.
No fixed restocking charge or percentage restocking charge will be deducted from an eligible refund under this policy.
Google Merchant Center supports a no-cost restocking fee setting, and the Merchant Center configuration should match the website policy. Google Help
11. Exchanges
JD Hardware does not currently offer product exchanges.
If you require a different product, you may return the eligible product for a refund and place a new order separately.
12. How to Request a Refund
If you believe you are entitled to a refund, contact us before returning the product.
Please provide:
- Full name
- Order number
- Email address used for the order
- Product name
- Reason for requesting a refund
- Relevant photographs, where appropriate
You can contact us by email, phone or live chat.
Email: info@jdhardware.shop
Phone: 020 7606 3333
Live Chat: 24/7
13. Return Process for Refunds
Where a physical return is required, the process is generally:
Step 1: Contact JD Hardware.
Step 2: Provide your order and return information.
Step 3: We provide the applicable return instructions and return label.
Step 4: Send the product back by mail.
Step 5: We receive and review the returned product.
Step 6: Once the return is approved, we process the refund.
Step 7: The refund is sent to the original payment method where possible.
We aim to process eligible refunds within 10 days after the return has been received and approved.
14. Refunds for Products Returned After 28 Days
Our standard return window is 28 days.
A refund may not be available under the standard return policy when a product is returned after the 28-day period.
However, this does not affect any statutory rights that may apply to faulty, defective, misdescribed or otherwise legally non-compliant products.
15. Products Returned in Poor Condition
For non-defective returns, customers should take reasonable care of the product while deciding whether to keep it.
If a product has been damaged beyond what would reasonably result from inspecting the product, the applicable refund may be affected where permitted by law.
This provision does not limit statutory rights relating to defective or misdescribed products.
16. Refunds and Payment Providers
Once JD Hardware processes an approved refund, the payment provider or bank may require additional time to make the funds available in the customer's account.
JD Hardware cannot control the processing time applied by a customer's bank or payment provider after we have submitted the refund.
If you believe a processed refund has not appeared after a reasonable period, please contact us.
17. Duplicate or Incorrect Charges
If you believe you have been charged twice for the same order or charged an incorrect amount, please contact us promptly.
Please provide:
- Order number
- Name
- Email address
- Relevant payment information
- Description of the issue
We will review the transaction and, where appropriate, work with the relevant payment provider to resolve the issue.
18. No Refund Through Social Media or Unofficial Channels
For your security, refund requests should be made through our official customer support channels.
Please do not provide complete payment-card details, passwords or security codes through social media, email or live chat.
We will never require you to publicly disclose sensitive payment information.
19. Statutory Consumer Rights
This Refund Policy does not remove or restrict your statutory consumer rights.
Where applicable, UK consumer protection law may provide rights relating to products that are faulty, not as described, not fit for purpose or otherwise fail to meet legal requirements.
Nothing in this policy is intended to exclude or limit rights that cannot legally be excluded or limited.
20. Relationship With Our Return Policy
Our Refund Policy should be read together with our Return Policy.
The Return Policy explains:
- The 28-day return window
- Eligible returns
- Return method
- Return label
- Return shipping cost
- Restocking fee
- Exchanges
The Refund Policy explains:
- When refunds are issued
- Refund processing time
- Refund payment method
- Refund handling after a return is received
21. Contact Us
If you have questions about a refund, please contact JD Hardware.
JD Hardware
Legal Business Name: JD Hardware Co.
Address: 280A Norwood Rd, Norwood, London SE27 9AJ, United Kingdom
Phone: 020 7606 3333
Email: info@jdhardware.shop
Chat Support: 24/7