Payment Policy

Last Updated: 6 October 2026

At JD Hardware, operated by JD Hardware Co., we aim to make payment straightforward, secure, and transparent. This Payment Policy explains the payment methods we accept, how payments are processed, and what customers can expect when completing an order through jdhardware.shop.

Our checkout is designed to provide customers with clear pricing, available payment options, and a secure way to complete purchases. Google Merchant Center requires online stores to provide at least one conventional payment method, allow customers to complete purchases directly through the website, and clearly disclose the conditions and costs associated with a purchase.

1. Business Information

Business Name: JD Hardware
Legal Business Name: JD Hardware Co.
Website: jdhardware.shop
Business Address: 280A Norwood Rd, Norwood, London SE27 9AJ, United Kingdom
Phone: 020 7606 3333
Email: info@jdhardware.shop
Chat Support: 24/7
Time Zone: British Summer Time (BST)

For payment-related questions, please contact us through our Contact Us page.

2. Payment Methods We Accept

JD Hardware currently accepts the following payment methods:

Credit Cards

Customers can pay using supported credit cards through our secure checkout.

Debit Cards

Customers can pay using supported debit cards through our secure checkout.

Google Pay

Where available and supported by the customer's device, browser and payment account, customers may use Google Pay at checkout.

Shop Pay

Customers may use Shop Pay where this payment option is available during checkout.

The payment options displayed to you at checkout are the payment methods currently available for your particular transaction.

3. Secure Checkout

We take reasonable steps to protect payment and personal information during checkout.

Payment and checkout pages should use secure HTTPS/SSL connections. Google Merchant Center specifically requires payment and personally identifiable information to be protected through a secure checkout, and third-party payment options must also use secure connections.

Customers should always check that they are using the official jdhardware.shop website before entering payment information.

4. Payment Authorisation

When you submit an order, your selected payment method may need to be authorised before the order can be confirmed.

A payment may be declined or require additional verification for reasons including:

Incorrect payment information
Insufficient funds
Card restrictions
Bank or payment-provider security checks
Fraud-prevention checks
Expired payment method
Payment-provider technical issues

If a payment cannot be authorised, your order may not be completed until an accepted payment method is successfully processed.

5. When Payment Is Taken

Payment is processed during the checkout process when you place your order.

An order is considered successfully placed once the payment has been successfully processed and an order confirmation has been provided.

If your payment fails, the order may not be accepted or confirmed.

6. Payment Information

For security reasons, customers should not send complete credit-card or debit-card numbers, security codes, passwords or other sensitive payment credentials to us by email or live chat.

Payment information may be processed securely by the relevant payment provider.

We may receive transaction-related information such as:

Payment status
Transaction reference
Payment method
Order amount
Refund status

We do not need customers to provide full payment-card details through customer support.

Google recommends that online stores collect only information necessary to process an order and handle payment information securely.

7. Payment Providers

Payments may be processed or authorised by third-party payment service providers that support the payment methods available through our checkout.

These providers may process payment information according to their own terms and privacy policies.

Where a third-party payment provider is used, you may be subject to that provider's terms and privacy practices in addition to our policies.

8. Currency and Pricing

Our products are offered to customers in the United Kingdom.

The price displayed on the product page should match the applicable price shown during checkout, subject to clearly disclosed promotions or adjustments permitted by law.

Google Merchant Center requires product pricing to remain consistent between product data, landing pages and checkout, and the applicable currency must be used consistently throughout the purchase process.

Any applicable charges that customers are required to pay will be disclosed before the purchase is completed.

9. Delivery Charges

JD Hardware currently provides free delivery throughout the United Kingdom.

Unless otherwise clearly stated, customers should not be charged an additional standard delivery fee at checkout.

For full delivery information, please see our Shipping Policy.

10. Order Confirmation

After successfully completing your purchase, you should receive an order confirmation containing relevant order information.

This may include:

Order number
Products purchased
Order total
Delivery information
Payment status
Other information relevant to your purchase

Google Merchant Center guidance states that customers should be able to complete checkout successfully and receive confirmation after completing a purchase.

If you complete payment but do not receive an order confirmation, please contact us.

11. Payment Errors or Failed Payments

If your payment does not go through, please check:

Your payment details are correct.
Your card has not expired.
Your bank or card provider has not declined the transaction.
Your payment method is supported.
Your billing information is correct.
Your internet connection is stable.

You may also try another available payment method.

If you continue to experience problems, contact JD Hardware for assistance.

12. Duplicate Payments

If you believe you have been charged more than once for the same order, please contact us as soon as possible.

Please provide:

Your name
Order number, if available
Email address used for the order
Relevant transaction information

We will review the transaction and, where appropriate, work with the relevant payment provider to resolve the issue.

13. Refunds

If a refund is approved, the refund will normally be issued to the original payment method used for the purchase, where possible.

Our refund processing target is within 10 days after the applicable return has been received and approved.

The time required for the refunded amount to appear in your account may also depend on your bank or payment provider.

For complete information about refunds, please see our Refund Policy.

14. Returns and Payment

JD Hardware accepts eligible returns in accordance with our 28-day return policy.

We accept returns for eligible defective and non-defective products.

There is no restocking fee for eligible returns, and JD Hardware does not currently offer exchanges.

For complete requirements and procedures, please see our Return Policy.

Your statutory consumer rights are not affected by this Payment Policy.

15. Fraud Prevention and Security Checks

We may use reasonable security and fraud-prevention measures when processing orders and payments.

An order or payment may be reviewed if unusual activity or a potential security issue is detected.

Where necessary, an order may be delayed, declined or cancelled to protect customers, JD Hardware, payment providers or our systems.

We will not intentionally request unnecessary payment information.

16. Payment Information and Privacy

Information connected with your payment and purchase may be handled in accordance with our Privacy Policy.

We use payment information only as reasonably necessary to process transactions, provide customer support, manage refunds and returns, maintain appropriate business records, prevent fraud, and comply with applicable legal obligations.

We do not sell customers' payment information or contact information.

17. Changes to Payment Methods

Payment methods available through our checkout may change from time to time.

If a payment method becomes unavailable, we may remove it from the checkout and provide the remaining available payment options.

The payment methods displayed during checkout are the payment methods currently available for your order.

18. Customer Support

If you have questions about a payment, failed transaction, duplicate charge, refund or order payment, please contact us.

JD Hardware
Legal Business Name: JD Hardware Co.
Address: 280A Norwood Rd, Norwood, London SE27 9AJ, United Kingdom
Phone: 020 7606 3333
Email: info@jdhardware.shop
Chat Support: 24/7