Privacy Policy

Last Updated: 6 October 2026

At JD Hardware, operated by JD Hardware Co., we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what personal information we collect when you use jdhardware.shop, why we collect it, how we use and protect it, when it may be shared, and the rights you may have under applicable UK data protection law.

This policy is written for our UK customers and is intended to provide the transparency expected for an online store. UK privacy guidance recommends clearly explaining who the business is, what data is collected, why it is used, the lawful basis, who receives it, retention periods and customers' privacy rights. ICO

1. Who We Are

Business Name: JD Hardware
Legal Business Name: JD Hardware Co.
Website: jdhardware.shop
Business Address: 280A Norwood Rd, Norwood, London SE27 9AJ, United Kingdom
Business Contact: 020 7606 3333
Business Email: info@jdhardware.shop
Chat Support: 24/7
Time Zone: British Summer Time (BST)

If you have questions about this Privacy Policy or how we handle your information, please contact us through our Contact Us page.

2. Information We Collect

We may collect personal information when you browse our website, create an account, place an order, contact us, request a return or refund, or otherwise interact with JD Hardware.

Depending on how you use our website, this may include:

Contact Information

Full name
Email address
Telephone number
Billing address
Delivery address

Order Information

Products purchased
Order number
Order date
Delivery information
Return information
Refund information
Customer service communications

Payment Information

We may receive information relating to your payment and transaction, such as payment status, transaction reference and payment method.

Payments may be processed by third-party payment providers. We do not ask customers to send complete payment-card details by email or live chat.

Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

IP address
Browser type
Device type
Operating system
Website pages visited
Referring website
Date and time of visits
Website interaction information

Information You Provide to Us

We may also collect information that you voluntarily provide through:

Contact forms
Email
Live chat
Customer support
Product or order enquiries
Return requests
Refund requests
Other communications with JD Hardware

3. How We Use Your Personal Information

We use personal information only where there is a valid reason for doing so.

We may use your information to:

Process and fulfil your orders
Process payments
Arrange delivery
Send order confirmations
Provide customer support
Respond to questions and enquiries
Process returns
Process refunds
Deal with defective or incorrect products
Communicate with you about your order
Maintain customer and transaction records
Prevent fraud and unauthorised transactions
Protect our website and systems
Improve our website and services
Understand how customers use our website
Meet legal, accounting and regulatory obligations
Send marketing communications where legally permitted and where required consent has been obtained

We will not use your personal information for unrelated purposes without providing appropriate information or obtaining consent where required.

UK privacy guidance requires businesses to explain the purposes for processing personal information and the lawful basis relied upon. ICO

4. Lawful Bases for Processing

Depending on the circumstances, we may process your personal information using one or more of the following lawful bases:

Contract

We may need to use your information to process and fulfil an order or take steps requested by you before entering into a contract.

For example, we need your name and delivery address to deliver your order.

Legal Obligation

We may process information when necessary to comply with applicable legal, accounting, tax or regulatory requirements.

Legitimate Interests

We may process information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Examples may include:

Website security
Fraud prevention
Customer service
Maintaining business records
Improving our website
Managing and protecting our business

Consent

Where consent is required by law, we will ask for your consent before processing your information for that purpose.

Where processing is based on consent, you may withdraw your consent at any time.

5. Information Used to Process Orders

When you place an order with us, we need certain information to fulfil your purchase.

This may include:

Your name
Billing address
Delivery address
Email address
Telephone number
Order details
Payment-related information

We use this information to process your order, arrange delivery and provide order-related customer support.

Without certain information, we may not be able to process or deliver your order.

6. Payment Information

JD Hardware accepts:

Credit Card
Debit Card
Google Pay
Shop Pay

Payments may be processed through third-party payment providers.

We may receive confirmation that a payment has been successfully completed, declined or refunded, together with relevant transaction information.

We do not ask you to send complete credit-card or debit-card details through email or live chat.

For more information about payments, please see our Payment Policy.

7. Sharing Your Information

We may share personal information where reasonably necessary to operate our business and provide our services.

This may include sharing relevant information with categories of service providers such as:

Payment Providers

Payment providers may process payment information to complete your transaction.

Delivery Providers

We may provide your name, delivery address and contact information to delivery or postal providers so your order can be delivered.

Website and Hosting Providers

Technical service providers may process information necessary to operate, maintain and secure our website.

Customer Support Providers

Where applicable, information may be processed by providers that help us operate customer support or live chat services.

IT and Security Providers

We may use technology and security providers to protect our website, systems and customers.

Professional Advisers

Where necessary, information may be shared with professional advisers such as accountants, legal advisers or insurers.

Government and Law-Enforcement Authorities

We may disclose information where required or permitted by applicable law, regulation, court order or lawful request.

We do not sell customers' personal information.

UK privacy guidance recommends identifying recipients or categories of recipients of personal information in a privacy notice. ICO

8. International Data Transfers

Some third-party service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is handled in accordance with applicable UK data protection requirements.

Where applicable, we will use an appropriate legal mechanism or safeguard for international transfers.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

Keeping the website functioning
Remembering shopping-cart information
Maintaining checkout functionality
Remembering certain preferences
Understanding website usage
Improving website performance
Supporting analytics
Supporting marketing activities where applicable

Where consent is required for non-essential cookies, we will seek the appropriate consent.

UK ICO guidance states that businesses should tell visitors about cookies and obtain consent for non-essential cookies where required. ICO

10. Marketing Communications

We may send marketing communications where permitted by applicable law.

Where consent is required, we will ask for consent before sending marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the message or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending essential service communications, such as order confirmations, delivery updates, return information or other messages necessary to fulfil your order.

11. Customer Support and Live Chat

JD Hardware provides 24/7 chat support.

Information you provide through live chat may be used to:

Respond to your enquiry
Provide customer support
Help with an order
Investigate a delivery issue
Handle a return or refund
Maintain appropriate customer service records

Please do not send complete payment-card details, passwords or other unnecessary sensitive information through live chat.

12. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The appropriate retention period depends on the type of information and why we need it.

For example, we may retain order and transaction information for as long as necessary to:

Complete the transaction
Handle returns and refunds
Resolve disputes
Maintain accounting and business records
Meet tax and legal requirements
Prevent fraud
Establish, exercise or defend legal claims

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.

UK privacy guidance expects businesses to explain how long personal information is kept, or the criteria used to determine the retention period. ICO

13. Data Security

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Unauthorised disclosure
Loss
Destruction
Misuse
Alteration

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own account and personal information, including keeping passwords and account information confidential.

14. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights concerning your personal information.

These may include:

Right to access your personal information
Right to correction of inaccurate or incomplete information
Right to erasure of personal information in certain circumstances
Right to restriction of processing in certain circumstances
Right to object to certain processing
Right to data portability in certain circumstances
Right to withdraw consent where processing is based on consent

Not every right applies in every situation. The availability of a particular right depends on the lawful basis and circumstances of the processing.

UK privacy guidance confirms that privacy information should explain the rights available to individuals and how those rights can be exercised. ICO

15. How to Exercise Your Rights

If you want to exercise a privacy right or ask us about the personal information we hold about you, contact us:

JD Hardware
JD Hardware Co.
280A Norwood Rd
Norwood
London SE27 9AJ
United Kingdom

Email: info@jdhardware.shop
Phone: 020 7606 3333
Chat Support: 24/7

Contact JD Hardware

We may need to verify your identity before fulfilling certain requests.

16. Complaints

If you have concerns about how JD Hardware handles your personal information, please contact us first so that we have an opportunity to investigate and respond.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)

The ICO provides guidance confirming that privacy information should explain how individuals can exercise their rights and how they can complain about the handling of their personal information. ICO

17. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly request or collect unnecessary personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.