Last Updated: 6 October 2026
At JD Hardware, operated by JD Hardware Co., we want customers to have a clear and straightforward process for returning eligible products purchased through jdhardware.shop.
This Return Policy explains our return window, eligible products, return method, return shipping arrangements, restocking fees, exchanges and other important requirements.
Google Merchant Center recommends that return policies clearly state the return timeframe, accepted return reasons/conditions, return method, return fees, restocking fees and refund outcome, and that the information matches the policy configured in Merchant Center. The policy should also be publicly accessible without requiring customers to log in or provide personal information. Google Help
1. Business Information
Business Name: JD Hardware
Legal Business Name: JD Hardware Co.
Website: jdhardware.shop
Business Address: 280A Norwood Rd, Norwood, London SE27 9AJ, United Kingdom
Phone: 020 7606 3333
Email: info@jdhardware.shop
Chat Support: 24/7
Time Zone: British Summer Time (BST)
For return enquiries, please contact us before sending an item back.
2. Return Window
We accept eligible returns within 28 days.
The 28-day return period applies to eligible products purchased from JD Hardware.
Customers should contact us as soon as possible when they want to return an item so that we can provide the required return instructions.
Return Window
Return period: 28 days
Country: United Kingdom
Return method: By mail
Return outcome: Refund
Exchanges: Not available
Google Merchant Center supports a finite return window and requires the return-window information submitted to Merchant Center to accurately match the policy published on the website. Google Help
3. What Products Can Be Returned?
We accept returns for:
- Eligible non-defective products
- Defective products
- Damaged products
- Incorrect products sent by us
Our return policy is not limited to defective products. This is important because Google Merchant Center requires return policies to cover general returns, such as situations where a customer simply wants to return an eligible product. Google Help
4. Non-Defective Returns
You may request a return for an eligible non-defective product within our 28-day return window.
Where reasonably possible, products should be returned in an appropriate condition, with their original packaging and included accessories.
You should take reasonable care of products while deciding whether to keep them.
Nothing in this policy removes or limits any statutory consumer rights you may have.
5. Defective or Damaged Products
If you receive a product that is defective or arrives damaged, please contact us as soon as possible.
We may ask you to provide:
- Order number
- Product details
- Description of the problem
- Photographs of the product or packaging where appropriate
We will review the issue and provide an appropriate resolution in accordance with this policy and your statutory rights.
6. Incorrect Product
If you receive a product that is different from what you ordered, please contact us promptly.
Please provide your order number and details of the product received.
Where the incorrect item was supplied by JD Hardware, we will review the issue and arrange an appropriate resolution.
7. How to Request a Return
Before returning a product, please contact JD Hardware.
You can contact us by:
Email: info@jdhardware.shop
Phone: 020 7606 3333
Live Chat: 24/7
Please include:
- Your full name
- Order number
- Product you wish to return
- Reason for the return
- Relevant photographs where appropriate
We will provide the return instructions and, where applicable, a return label.
8. Return Method
All eligible returns must currently be sent by mail.
We do not currently offer:
- In-store returns
- Kiosk returns
- Drop-off location returns
Google Merchant Center recognises BY_MAIL as a supported return method. Google Help
9. Return Shipping Label
For eligible returns, JD Hardware provides the return label.
Customers should contact us before sending a return so that we can provide the appropriate return instructions and label.
Please do not send a return to an address that has not been provided or confirmed by JD Hardware.
10. Return Shipping Cost
Return shipping cost: £0.00
JD Hardware provides the return label for eligible returns, so customers are not charged a return shipping fee under this policy.
Google Merchant Center requires return shipping costs and their payment responsibility to be accurately reflected in the return configuration. Google Help
11. Restocking Fee
Restocking fee: £0.00
JD Hardware does not charge a restocking fee for eligible returns.
This means no fixed restocking charge or percentage restocking charge will be deducted from an eligible refund.
Google Merchant Center allows merchants to specify a zero/no-cost restocking fee, and the information submitted to Merchant Center should match the website policy. Google Help
12. Return Condition
For non-defective returns, customers should return products in reasonable condition and, where possible:
- With the original packaging
- With included accessories
- With manuals or other included items
- Without unnecessary damage or alteration
Customers may inspect products as reasonably necessary to determine their nature, characteristics and functionality.
Your statutory rights relating to faulty or misdescribed products are not affected by this policy.
13. Exchanges
JD Hardware does not currently offer exchanges.
If you want a different product, you may need to return the eligible product for a refund and place a new order separately.
14. Refunds for Returned Products
Eligible approved returns will be refunded to the original payment method, where possible.
Our refund processing target is:
Within 10 days
This means we aim to process an eligible refund within 10 days after the returned product has been received and approved.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
For more information, please see our:
15. Return Review
Once we receive your returned product, we may review it to confirm that it qualifies under this Return Policy.
For a non-defective return, we may check the condition of the product and whether it falls within the 28-day return period.
For defective, damaged or incorrect products, we may review the issue and supporting information to determine the appropriate resolution.
We will not use this review process to unlawfully restrict your statutory consumer rights.
16. Products That Cannot Be Returned
Unless required by applicable law, products may not be eligible for return where they:
- Are outside the 28-day return period
- Have been materially damaged through improper use
- Have been intentionally altered or modified
- Are returned without following the required return process
If a specific product has a different legally permitted return condition, that exception will be clearly stated on the relevant product page or return information.
17. Statutory Consumer Rights
This Return Policy does not replace or restrict your statutory rights under applicable UK consumer law.
If a product is faulty, not as described, or otherwise does not meet applicable legal requirements, you may have additional rights under UK law.
Nothing in this policy is intended to exclude or limit those rights.
18. Return Processing
After your return reaches us:
- We receive the returned product.
- We review the return where necessary.
- We confirm whether the return is eligible.
- We process the applicable refund.
- The refund is sent to the original payment method where possible.
We aim to process eligible refunds within 10 days after the return has been received and approved.
Your bank or payment provider may require additional time before the refund appears in your account.
19. Returns and Shipping
JD Hardware offers free standard shipping throughout the United Kingdom for orders.
Our normal delivery estimate is 4–7 business days, consisting of:
- 1–2 business days: handling
- 3–5 business days: carrier transit
For full delivery information, please see:
20. How to Contact Us About a Return
If you need to start a return or have questions about an existing return, contact us using the information below.
JD Hardware
Legal Business Name: JD Hardware Co.
Address: 280A Norwood Rd, Norwood, London SE27 9AJ, United Kingdom
Phone: 020 7606 3333
Email: info@jdhardware.shop
Live Chat: 24/7